Security is a serious matter. So is our commitment.
Understand how our commitment to maintaining a safe and ethical environment is reflected in our Security and Compliance practices.
-
Terms of Use
Understand the Terms and Conditions of our role as a payment intermediary.
-
Privacy Policy
Learn about our guidelines and commitments regarding Information Security.
-
Anti-Money Laundering (AML) Prevention
Get to know our processes for preventing money laundering.
-
Term of payment modalities
Understand details when contracting payment methods
Don't fall for scams!
To ensure the security of your online finances, it's essential to be aware of the risks and take preventive measures.
Quick access
Personal Data Security
UnderstandOur KYC (Know Your Client) Practices
UnderstandOur Responsibilities
UnderstandSmart Warranties and Bonds
UnderstandGet to Know Our Risk Analysis Method
UnderstandCheck out our latest updates
Access all
You win, or you Close: The Smart Take on Compliance
In the epic saga of Game of Thrones, the battle for the Iron Throne symbolizes the ultimate pursuit of power, dominance, and rule over the...Read more
The Game of Trust: How to Win Over Your Clients with a Seamless Payment Experience
Welcome to the exciting game of trust, where we"re not just matchmakers but architects of se...Read more
10 Payment Process Nightmares You Can Avoid with SmartFastPay
Once upon a time, in the deepest, darkest corners of the financial market, businesses and cust...Read more
What does SmartFastPay do? 
SmartFastPay Technology and Services is a Brazilian company that offers local payment methods for national or international websites. We process payments in local currency or market-specific solutions. To use our services, you must be registered on the partner Sites to whom we offer the services.
As SmartFastPay is a payment and technology company, we do not have the autonomy to cancel and/or decide any internal processes of our partners. Therefore, all information about delivery, tracking, refunds, and other details of your purchase should be requested directly from your shopping site.
How long does it take to confirm my payment?
The payment processing time may vary according to the payment method used.
We do not have autonomy over the processing time since we depend on the settlement/confirmation of the bank. When we receive the payment confirmation from the bank, the transaction is automatically approved, and the credit is sent to the purchase site.
If the indicated processing time has exceeded the expected period, we ask that you contact the purchase site sending the payment voucher.
- PIX: Instantaneous or up to 11 minutes
- Traditional Boleto: Between 24h to 72h
- Credit Card: Instantaneous
- Debit Card: Instantaneous
- TED Bank Transfer: If made within business hours, TED transfers can take up to 2 hours to be identified by the receiving bank and compensated in your contact's account. However, if transfers are made outside business hours or on weekends, they will be scheduled for the next business day.
- DOC Bank Transfer: an option for transfers from one bank to another, when performed until 9:59 PM on a business day, the operation is compensated on the next business day. After this time and on weekends and holidays, the credit only occurs on the second business day.